Refund Policy

Cancellation by guest

• Cancel at least 48 hours before check-in: full refund of the advance paid
• Cancel between 24 and 48 hours before check-in: 50% of the advance is refunded
• Cancel within 24 hours of check-in or no-show: the first night is charged

Early check-out

If you leave earlier than booked, unused nights are not refundable unless agreed with us in writing. Monthly stays may require notice as stated in your agreement.

Cancellation by ONS

If we cannot honour a confirmed booking, we will offer an equivalent home or a full refund of every amount you paid.

Corporate bookings

Cancellation and notice terms for corporate stays follow the single agreement signed with your company.

Refund timeline

Approved refunds are returned to the original payment method within 7 to 10 working days.

How to request

Message or call us with your booking details. We will confirm the refund amount in writing before processing it.

Contact us

Questions about this page? Email hello@onshomestay.com or call +91 970 245 1515.