Terms & Conditions

Bookings

A booking is confirmed once we acknowledge it in writing (WhatsApp, email or call) and any required advance is received. There is no minimum stay — the shortest stay is one night, and the rate changes with the length of your stay.

Rates and guests

Rates are per apartment, per night — not per person or per bed — up to the number of guests the home is listed for. Do not exceed the guest count on your booking.

Check-in and check-out

• A valid government photo ID is required for every adult guest
• Check-in is from 12:00 and check-out by 11:00; exact timings are shared at booking
• Self check-in is available until 11 pm; later arrivals must inform us in advance

Guest responsibilities

• Use the apartment only for lawful, residential purposes
• Respect society rules, neighbours and quiet hours
• Report damage or faults promptly

Damage and loss

Guests are responsible for loss or damage to the property and its contents during the stay, beyond normal wear and tear.

Rates and taxes

Rates may include or exclude applicable taxes as stated at booking. Corporate bookings receive fixed corporate rates, monthly invoicing and GST-compliant billing under a single agreement.

Cancellation and refunds

Cancellations are handled as set out in our Refund Policy.

Governing law

These terms are governed by the laws of India. Courts at Thane, Maharashtra have jurisdiction over any dispute.

Contact us

Questions about this page? Email hello@onshomestay.com or call +91 970 245 1515.